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Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-85739873

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Iowa State Job Bank

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  Job posted:   Mon Mar 12, 2018
  Distance to work:   ? miles
  3 Views, 0 Applications  
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"Position OverviewContacts customers and verifies all sales information to ensure the integrity of every sale. Promotes payment options and benefits when on-boarding customers. Sets expectations regarding service delivery, guarantee, and calls.Responsibilities1. Receives sales routed from the sales department through the point of sale system and researches customers in company database to verify customer status (e.g., new, reinstated, up-sell, previous bad debt) and payment plan.2. Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone.3. Makes outbound, follow-up telephone calls to welcome and on-board new customers, confirm new sales, services and pricing. Verifies customer address, contact information and any special instructions.4. Communicates the benefits of Prepay and EZ Pay as preferred payment options and encourages customers to adopt for attainment assigned goals and standards.5. Follows standard policies, procedures and scripting when interacting with and resolving customer conce

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