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Customer Support Representative
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88379304

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Iowa State Job Bank

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Support Representative
Requisition Number18-0075CompanyAmerican National BankTitleCustomer Support RepresentativeDepartmentCustomer ServiceLocation/BuildingBennettEmployment TypeFull TimeTotal Hours Per Week40Monday10-7Tuesday10-7Wednesday10-7Thursday10-7Friday10-7SaturdayNACityCouncil BluffsStateIADescriptionJob SummaryThe Customer Support Representative is responsible for providing excellent customer assistance regarding all aspects of the customer's account(s). They will identify and pursue sales opportunities with current and prospective customers.Universal Job RequirementsIt is the responsibility of every employee in the bank to ensure:* All personal actions demonstrate strong ethics in full alignment with all applicable consumer protection laws, financial industry regulations, the bank's overall Compliance program objectives, as well as documented policy and procedure.* Personal finances are effectively managed.* Reliable attendance is maintained.* Personal actions continuously reflect the bank in a professional and positive manner.* The Effective completion of all duties as assigned.Job CompetenciesJob-Specific Competencies1. Financial Services Industry: Knowledge of financial services industry's trends, directions, major issues, regulatory considerations and trendsetters.2. Branch Banking Services: Knowledge of the responsibilities, issues, regulations, business practices, and operation of Community Banking branches.3. Wholesale Banking Services: Knowledge of the responsibilities, issues, and business practices that enable financial transactions among correspondent banks, other financial services companies, major corporate clients, and the Federal Reserve Bank.4. Banking Products: Knowledge of the products and services available through the branch.5. Financial Services Regulatory Environment: Knowledge of applicable federal, state, local, and company-specific regulations, policies and guidelines affecting business practices.6. Fraud Detection and Prevention: Knowledge of processes, tools and techniques for detecting, addressing and preventing fraudulent situations.7. Client Interaction: Knowledge of practices, tools, and techniques for communicating with a client.8. Selling: Knowledge of and ability to use diverse tools, tactics and techniques to persuade a person to perform a desired action.Leadership Competencies (For All Roles Responsible for Leading People)1. High Ethical Standards: Role models strong ethics in personal actions and decision making; provides a sense of safety; communicates clear expectations.2. Empowers others: Provides clear direction, yet distributes power to rely on those closest to the situation to make appropriate decisions within the scope of their role. Ensures timely and effective follow up occurs to fully address a problem or situation.3. Fosters a sense of connection and belonging: Communicates often and openly; creates a collaborative community with a feeling of succeeding and failing together as a team; provides safety for trial and error.4. Nurtures growth: Demonstrates commitment to ongoing training and development; shows openness to new ideas and fosters learning; Seeks and values diversity; identifies and fosters talent; continuously helps to grow personally and to develop the next-generation leader.5. Accountable & Decisive: Holds oneself and others responsible for providing measurable, timely, cost-effective high-quality results; acts with purpose in setting priorities, choosing a direction, and delegating a task; follows through reliably with a clear sense of urgency when needed.Essential Job Duties & Responsibilities* Handle telephone inquiries and requests from customers including account balance verification, telephone transfers, stop payments, loan payoffs, research requests, missing checks, explaining overdrafts and service charges and account file maintenance. Online banking maintenance, set-up, reset passwords, explain the product, unlocks security questions and explains features including bill

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