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Support Manager
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89744054

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Support Manager
1 opening - Grocery Department1 opening - General Merchandise (GM)Schedule is 4 days per week, 12 pm to 11 pm. Days worked will vary.Essential FunctionsAn individual must be able to successfully perform the essential functions at this position with or without a reasonable accommodation.Drives financial performance of the facility by driving sales to meet financial goals; directing the operational activities of sales associates; staying up-to-date on throwaway processes and Customer Value Programs (CVP); demonstrating knowledge of products, equipment, and procedures in assigned area; aligning resources and people appropriately to meet customer demands; training and developing associates; and ensuring product is dated according to company policies and guidelines;Delivers customer service by engaging customers to identify their needs and serve them appropriately; modeling exceptional customer service on the sales floor; touring the store to monitor in-stock, inventory levels, and store cleanliness; ensuring departmental presentation (for example, fresh production, electronic demos) matches customer shopping patterns; monitoring customer experience tracker and builds plans to improve the score; ensuring other associates are up-to-date on proper customer service practices; auditing and testing products on the floor to make sure they meet customer standards', overseeing the stocking and rotation of merchandise throughout the facility; collaborating with key stakeholders to ensure execution of closing responsibilities; and verifying equipment is working properly and supplies are availableDevelops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.CompetenciesAn individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.Customer Centered: Service Area- Shows care and concern when serving our associates and customers. Asks questions in order to understand associate and customer needs. Uses policies and information in order to exceed associate and customer expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve associate and customer requests.Enhance Experience in the Store: Supports the Store of the Community merchandising concept and suggests merchandise to management that meets the needs of local customers. Plans for customer service and sales based on events outside the store (for example, weather, gas prices, local events). Stays current on competitorsi prices, products, and displays to suggest to management ways to improve the store. Recommends ways to provide a convenient, safe, and pleasant shopping experience for customers. Shows associate how to address customer, merchandise, and store issues.Customer/Member Centered: Satisfy the Customer/Member- Uses Information and feedback to determine customer/member expectations. Works with others to exceed customer/member expectations. Seeks out ways to improve customer/member service. T

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